Most people would jump at the chance of increasing profits and cutting expenses at the same time. It’s one of those opportunities that sounds far too good to be true! IT is one of the areas where such a thing is possible. Being the biggest, fastest growing and most influential industry, it takes everyone and everything else along with it. As your business gets bigger and bigger, so will its need for better, faster, more improved IT services so that it can keep up with the demands of your clients. Enter, the IT specialist support services— the one stop shop model which could very well save you time and money as well as a lower level of daily stress.
Specialist It Support Services: The One Stop Shop Model
Essentially, you are looking at a new type of all-in-one solution for your business’s IT needs, the purpose of which is to provide the IT support business model with a more attractive set of services, and to provide you with an even better level of service at a reduced cost, whether that be financially or in terms of time saved.
Most businesses are still using different companies for specific IT tasks which takes time and additional resources to try and co-ordinate everything. This is because, traditionally, IT specialists focus on one particular area of expertise and they are very good at it. However, when it comes to the next stage of service, they have to step away and it’s then down to the business owner to make further arrangements to get the job finished.
The annoying thing is that you may well have to see that same chap again later on down the line when he has to come back and complete the part of the job that he stepped away from in order to let the other technician do their job, and round and round in circles we go. The ‘one stop shop’ model of specialist IT support looks to make the whole process less costly, slicker, and more comprehensive in terms of money and more efficient in terms of time and management.
Access to People Who Can Get Stuff Done
Everyone can agree that finding the right IT personnel to handle your numerous technical tasks is challenging, to say the least, whether that be going through an internal recruitment process or outsourcing to a team of people you don’t know. Resumes can’t always be relied upon as much as one would hope either. You might have found what seems like the perfect candidate only to find out that you cannot get hold of any references to confirm their previous track record of service ability.
There is also the added problem of having a huge amount of people out of work so, you are likely to get more applications than you might normally expect to receive, with a higher percentage of them being from people who just aren’t qualified enough. As you will already know, resume sifting is time consuming enough as it is without the added number of applicants that aren’t properly qualified, it can, start to become a pain in the backside at the best of times.
One of the best features of using a specialist IT support service that follows the all-in-one model is that you don’t have to go through that same tedious process because they’ve already done the internal recruiting for you. All that’s left for you to do is to vet their company and make sure that you gel. Vetting should be easy enough these days, especially with the aid of the Internet. If they’re no good, you’ll soon find out from poor reviews or word of mouth. If they are good, then you’ll see gleaming references and a long list of happy, existing clients.
The Nitty Gritty
When making your inquiries, think about how much you already pay for all of your existing services. Manpower, including supervisors and managers, will need to be included, as well as a best-guess figure for the cost of downtime when a problem does occur within your current infrastructure. Some of the most comprehensive specialist IT support service providers also offer hardware services too, so if you’re looking at making the most of what’s on offer, then you can wipe out any costs of buying replacement tech.
Image Credits: Digital Buggu
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