Call Forwarding Service 101

in Business

Businesses are always trying to make sure they’re providing their customers with the very best. From products to experiences, a company’s main goal is to keep customers happy and coming back for more.

While there are a lot of ways businesses can provide their customers with the best experience, having great customer service to make the experience as easy as possible for a customer is a must.

One-way companies do this is by making sure the gap between customers and business personnel is easily accessible. By giving customers a way to get in contact with the business, they can have a much easier time getting their questions answered and the business can ensure that they’re building loyalty with that customer by providing them with a service.

Companies that offer phone answering service or call forwarding service can ensure that customers get to the right person for the right service. Businesses everywhere are utilizing them to provide better customer service. Let’s take a look at everything you need to know about call forwarding services.

What Are Call Forwarding Services and How Does It Work?

Call forwarding is a phone system that businesses use to redirect calls to another phone number. Have you ever called a business and got “press one to pay a bill, two to speak to customer service, three for order history,” etc? That’s part of call forwarding. It’s helping customers direct their calls to the specific area in the company they need.

The process is simple. A customer calls, your forward service sees the incoming call and makes a second call to the forwarding number, and then the system bridges the gap between the two calls. For more information about call forwarding and how it works, follow the link: https://en.wikipedia.org/wiki/Call_forwarding

What Are the Benefits of Call Forwarding?

If you’re out of the office one day, you can make sure your clients can get a hold of you, no matter where you are. They’re great for companies that have traveling employees so they can stay in contact with the people who need them.

You’ll never miss a call. When you use call forwarding, incoming calls can be directed to another representative in your company. They’ll also ensure that these calls are forwarded to the right person from the very beginning. This means you won’t have to worry about customer complaints regarding being mistakenly sent to the wrong department.

For more benefits, click here.

What Are the Problems Companies Face With Call Forwarding?

Since you’re using a system that reroutes calls on your behalf, having multiple devices and numbers can be a nuisance to deal with. It can be overly confusing to have this many numbers in one company. It can be frustrating for customers because they have to deal with an automated system that can keep customers waiting for a long period of time.

You won’t have a person there to tell them that the person they’re looking for is busy so customers will remain on hold, sometimes without knowing how long the wait will be.

Three rotary telephones and a mobile phone

How Many Numbers Can I Have?

That all depends on the provider of your call forwarding. Some will let you have ten while others may give you the option of having twenty. When you’re looking for a provider, make sure you know how many numbers you need or want for your business. If you’re unsure, then a provider can help you determine how many numbers you want to use to forward calls.

What Should You Look for in a Call Forwarding Service?

You want to make sure whoever you’re using as your call forwarding provider gives you all the help you need. Make sure they have a team that can offer you technical support if and when the system goes down. Make sure that there will be someone available to you at all times, day or night, to deal with unfortunate tech problems.

You also want to look for testimonials or reviews online. Don’t just pick any company just because it’s the cheapest option. Make sure that the company you choose has happy customers, otherwise don’t expect to be satisfied in their care.

Price is another important factor to take into consideration. Don’t go with the first offer. Research several call servicing providers so you make sure you’re getting the best service for the best price.

It’s also a good idea to see how long a company has been established. If for example, a company has been around for 20 years and appears to be going strong, then there’s probably a reason. That being said, if a company has been around for the same amount of time and appears to be struggling to keep clients or employees, then there’s also a reason for that and it’s not a good one.

Look for these important indicators when you’re choosing your service provider. It can help you ensure that you’re protecting your money and keep your business from losing customers due to poor quality.

Final Thoughts

Call forward is a simple and effective tool for every company. It can help ensure that calls are being answered at all times, by the right person or persons. Call forwarding services give customers a better experience, but you can overdo it if you have too many numbers. Longer wait times should be expected occasionally if you’re using a call forwarding service.

They’re great for local businesses and larger retailers because customers can receive service regardless of the time of day with after-hour care and response. A wide variety of companies can benefit from call forwarding such as medical companies, retailers, and private law firms. It doesn’t matter as long as you have customers looking to get in touch with you. Now they can reach you or someone on your team whenever they need help.


Image Credits: Andrea Piacquadio, Pixabay

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