If your business is flourishing, then it may be time to expand your business. There are many ways in which you can grow your business, but which ones are right for you? Set yourself up for success by reading this article for some top tips for expanding your business.
Expand Your Range of Products and Services
If your current products and services are selling well, then it might be time to expand on the kinds of products and services you offer. When you’re thinking of expanding your services and products, choose things that are related to and that compliment your current offerings. Do some market research and look at the other things your clients are buying and see what demand there is for similar products. By diversifying your range of products and services, you’re creating new opportunities to make more sales with your current clients and attracting other potential customers with your new offerings.
Improve Customer Service and Customer Experience
Your customers are what keeps your business afloat, so you need to provide them with best customer service so they are encouraged to shop with you again. Customer retention is just as important as acquiring new customers, since repeat customers are essential to any business. You can encourage customer loyalty by providing people with an incredible customer experience.
Optimise Your Website
Online shopping has become people’s favourite way to shop, so having a web presence is essential. You need an ecommerce website so that your customers can browse your store from their phones or computers. If you haven’t updated your site in a while, then it may be time for a revamp. Is the site easy to navigate and does it load quickly? If the answer is no, then you need to get this sorted quickly. People won’t stay on your website for very long if they can’t find what they’re looking for on a site that takes forever to load. Optimising your website will give you the opportunity for potential growth, because you’ll have greater reach. More people are likely to visit your website than visit your store. Use an SEO service like Ignite Digital to improve your ranking on the SERPs. Take advantage of this new sales channel to reach more people.
If you’re confident that you can repeat the success you’ve had with your current business, then you should consider franchising it. By franchising your business, you can reach more people who have already heard of your brand. If your business is already established within your local community, and possibly beyond, then licencing your brand and opening a new location will offer you a new revenue stream.
If you’re going to franchise your business and open new locations, you’ll need a bigger and more efficient warehouse. Click here for information on making your warehouse more efficient. You can even enlist the help of Los Angeles movers to move your merchandise and products to the new warehouse.
Ask for Customer Referrals
One of the best ways to get new customers is through customer referrals. Word of mouth is what many companies rely on to generate leads. People are more likely to trust the recommendations of their friends and families when they’re looking for advice on where to shop. You customers are likely to recommend your business to friends and family members who have similar interests. Once your customer has made a purchase, you should prompt them to leave a review or recommend your business to others. You could set up a referral programme to incentivise customers to leave reviews, through offering discounts and other appealing bargains. These referrals will give you the opportunity to build relationships with new or potential clients.
Image Credits: Max Fischer